Privacy Policy

1. Introduction

Family Transport Paris is committed to protecting the privacy of its users. This privacy policy describes the personal data collected, the purposes of its processing and the rights of users, in accordance with the General Data Protection Regulation (GDPR).

2. Data controller

The data controller is Family Transport Paris. For any questions, you can contact us at: [email protected]

3. Data collected

We collect the following data:

  • Booking form: contact details (phone or email), journey date and time, pick-up and drop-off addresses, number of passengers, additional information
  • Newsletter: email address
  • Browsing data: IP address, browser type, pages visited (via technical cookies necessary for the operation of the website)

4. Purposes of processing

Your data is used to:

  • Process your quote requests and bookings
  • Contact you regarding the follow-up of your service
  • Send you our newsletter (with your consent)
  • Improve our website and services

5. Legal basis

The processing of your data is based on:

  • Performance of a contract: for processing your bookings
  • Consent: for subscribing to the newsletter
  • Legitimate interest: for improving our services

6. Data retention period

  • Booking data: 3 years after the last service
  • Newsletter: until unsubscription
  • Browsing data: 13 months maximum

7. Data sharing

Your personal data is never sold to third parties. It may be shared with our technical service providers (hosting, email service) strictly within the framework of the operation of the website.

8. Your rights

In accordance with the GDPR, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right of rectification: correct inaccurate data
  • Right to erasure: request the deletion of your data
  • Right to data portability: receive your data in a structured format
  • Right to object: object to the processing of your data

To exercise these rights, contact us at: [email protected]

9. Cookies

This website uses only technical cookies necessary for its proper operation (session management, CSRF security). No tracking or advertising cookies are used.

10. Contact and complaints

For any questions regarding the protection of your data, contact us at [email protected].

You may also file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertes): www.cnil.fr